Thank you Danielle. Great service and my car is awesome! All fixed! Great job and you totally exceeded my expectations. Love my Mini and really love the service I get when I need it!
Great service easy going advisers I highly recommend they solved my problem immediately told me what was needed and completed to job perfectly once again highly recommend
Danielle and Kevin are simply the best! They both have a true understanding and appreciation for their customers' service needs and concerns. Mini's have a way of winning our hearts and becoming family members. Danielle and Kevin get this. I can always be ensured that all services are performed by experienced, qualified, professionals.
Danielle always greats me with a smile. She helped me with my quest to find a rare wheel cap. She kept me informed every step of the way. She pulled it off. She was able to obtain this rare item so my car could look perfect again. I’m very greatly for her & her excellent service.
Hit a pothole the size of Rhode Island and my "tire needs air" light went on immediately. I drove to the closest gas station but it wouldn't hold air. A gentleman at the station showed me where the tire was coming away from the rim and told me I would need a new tire. After checking, he said he could get me one in about 10 days! I called a Mini dealer that was close to where I broke down and she connected me with their parts department to check if they had my tire in stock. I received a recording ...
In January our 2014 Mini Paceman broke down on the NJ Garden State Parkway on our way home to upstate NY and needed to be towed to Mini Monmouth. We called and notified Kevin that the car was being towed in. We mentioned that we would not be able to get back down to Mini of Monmouth for at least a week He said that was no problem and he would keep us informed on what the problem was, what the fix was, the total cost and as to when we can come back to pick it up with no pressure. ...
What can I say about the Service team Danielle and Kevin at MINI Monmouth, that hasn't been said before. They always make a trip there a pleasure even when having to take care of expensive maintenance. My recent visit was not what I expected but Danielle made sure that I had the best deal and took care of my problem as she always does, with a warm smile and a calm demeanor. I absolutely adore this dealership and will NEVER go elsewhere. And when and if my MINI ever dies, guess where I am buying my next one?!!
I have had several minis every time I bring it in it’s a great experience. Danielle and Kevin are very helpful and make it enjoyable to bring car for service.
The Service Department is OUTSTANDING and Danielle delivers unbelievable knock your socks off customer service! Thank you for your meticulous attention to so much detail in servicing my car so that it is showroom new!
Very professional, friendly environment. It is nice to see a smiley face when entering a service. And not finding some “necessary “ work. Thank you very much.
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